FireAvert Dashboard Privacy Policy
Effective date: March 1, 2025 Last updated: September 3, 2026
1. Introduction
FireAvert ("we," "our," or "us") makes fire- and water-prevention sensors for apartment communities and single-family homes, along with the software used to monitor them. This Privacy Policy explains what information we collect, how we use it, and who we share it with.
It covers:
- the FireAvert dashboard at https://connect.fireavert.com, and
- the FireAvert Connect mobile apps for iOS and Android.
It does not cover purchases made on our online store at fireavert.com. Those are covered by our Store Privacy Policy.
2. Information we collect
Account information
When you or your organization creates an account, we collect your name, email address, phone number, and a securely hashed password. We also store the roles and permissions that determine what you can see, and the properties or units your account has access to.
Resident information
Property managers may enter resident information directly or sync it from their property-management system. This can include name, email address, phone number, unit address, and tenancy and lease records.
Residents: see Section 7
Device and sensor data
We collect the readings and events your FireAvert devices report: alarms, leak detections, stove shutoffs, cooking activity and appliance power usage, temperature and humidity readings, battery level, connection status, and the time each occurred. We store the installation address of the unit a device is in, and for gateways and some sensors an approximate installation location, recorded at the time of installation and used to diagnose wireless coverage.
Information collected automatically on the web
When you use the dashboard, we and our analytics providers automatically collect your IP address, browser and operating system, device type, the pages you visit, and how you interact with them. See Section 4.
Communications and support
If you contact us, request access, or submit feedback, we keep what you send so we can respond.
3. How we use your information
- To operate the service: monitor your devices, detect events, and send you alerts.T
- o authenticate you and enforce what your account is permitted to see.
- To provide customer support and respond to your requests.
- To understand how the dashboard is used so we can improve it (Section 4).
- To maintain security, investigate abuse, and prevent fraud.
- To comply with our legal obligations.
We do not use your information for advertising, and we do not build advertising profiles.
4. Analytics and session recording
We use third-party analytics services on the dashboard.
These providers receive your IP address, browser and device information, the pages you view, and your role in the system. They do not receive your name or email address.
One of these services records replays of dashboard sessions so we can identify usability problems. Recordings are configured to mask names, email addresses, and phone numbers before storage. That provider processes and retains recordings under its own terms.
Cookies. We do not set cookies ourselves. The analytics services above set cookies in your browser to distinguish visitors and to link the pages you view into a single session. These services may also collect information about your activity across other websites over time. You can block or delete cookies in your browser settings without affecting your ability to use the dashboard. We do not currently respond to Do Not Track signals.
For more on your choices, see Section 9.
5. Messages we send
Text messages (SMS). Alert texts are sent through a third-party messaging provider, which receives the recipient's phone number and the message text.
Email. Alerts, reports, invitations, and password resets are sent through a third-party email provider, which receives the recipient's address and the message content.
Push notifications. Sent through a third-party push notification service, which receives your device's push token and the notification text.
For each message we send, we keep a delivery record: who it went to, which category of alert it was, when it was sent, and whether the provider reported it as delivered or failed. Where tracking is enabled, the record also includes basic engagement information.
You can change which alerts you receive in your notification settings, or unsubscribe using the link in any report email.
6. How we share your information
We do not sell, rent, or trade personal information, and we do not share it for cross-context behavioral advertising.
We share it with service providers who help us operate the service, and only for that purpose:
|
Category of recipient |
What they receive |
|---|---|
|
Messaging providers |
For text messages, the recipient's phone number and the message text. For email, the recipient's address and the message content. For push notifications, your device's push token and the notification text |
|
Analytics providers |
The usage data and session recordings described in Section 4 |
|
Hosting and infrastructure providers |
Hosting, device connectivity, storage, and backups for everything described in this policy |
|
Sales, support, and internal collaboration tools |
Customer name, email, phone, and property address, for account management; and any feedback you submit in the app, including your name and comment |
|
Property-management system integrations |
Where your property manager has connected one, resident and unit records sync in both directions |
|
Our online store |
Store orders; where an order creates a FireAvert account, the customer's name, email, phone, and address. See our Store Privacy Policy |
|
Integration partners |
Where your organization has enabled an integration, device and event records for your own devices |
We also disclose information when required by law, to respond to lawful requests, to protect the rights or safety of people or property, or in connection with a merger, acquisition, or sale of assets.
7. If you are a resident
If you live in a unit monitored by FireAvert, your property manager, not FireAvert, decides what information about you goes into the system and why. We hold and process it on their behalf, as their service provider.
That means requests to see, correct, or remove your information are usually best directed to your property manager, who controls the record. You can also contact us at support@fireavert.com and we will help, working with your property manager where their authorization is needed.
If your property manager has entered your phone number or email address, you may receive alerts about your unit. You can ask them, or us, to stop.
8. How long we keep information
|
Data |
Retention |
|---|---|
|
Account information |
For as long as your account is active, and until deletion is requested |
|
Resident information |
For as long as the property manager keeps the record; controlled by them |
|
Device and event history |
Retained as part of the product record for the device, including after an account closes |
|
Message delivery records |
For the life of the account |
|
Dashboard usage records |
For the life of the account |
|
Server logs |
Retained as part of our operational and security records |
|
Analytics usage data, held by the provider |
Retained as long as needed for the purposes described in this policy, then deleted or de-identified |
|
Session recordings, held by the provider |
Per that provider's retention schedule |
9. Your rights and choices
Opting out of analytics. You can block third-party cookies and scripts in your browser settings, or use a browser or extension that blocks analytics trackers. Either will stop the analytics described in Section 4, including session recording.
Blocking analytics does not affect your ability to use the dashboard.
Access and correction. You can view and update your own name, email address, phone number, and notification settings in your profile. For anything else, email support@fireavert.com.
Deleting your account. You can request deletion of your account by emailing support@fireavert.com. When an account is deleted, we remove your profile, your sign-in credentials, and your role and property assignments.
Some records are retained after account deletion:
- Device and event history, and the units and hardware themselves, which belong to the property record rather than to your account.
- Delivery records for messages already sent, and dashboard usage records, which we keep as operational and audit records.
If you want those removed as well, we will respond with what we are able to remove.
California residents. We do not sell or share personal information as those terms are defined under California law. You may still request access to or deletion of your information using the contacts above, and we will not discriminate against you for exercising those rights.
10. Children's privacy
Our service is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.
11. Data security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No system is completely secure, and we cannot guarantee absolute security.
12. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the dashboard or by email.
13. Contact us
Questions, requests, or privacy concerns:
Email: support@fireavert.com