FireAvert Dashboard Privacy Policy

Effective Date: 3/1/2025
 Last Updated: 7/6/26

1. Introduction

FireAvert ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through our website https://connect.fireavert.com ("Website"). By using our Website, you consent to the data practices described in this policy.

The Service is used mainly by property owners, property managers, and their staff ("Account Users"). To provide fire- and water-safety monitoring, Account Users may also add information about the residents of the units they manage.

- If you are an Account User, this policy describes how we handle your information directly.

- If your information was added by a property manager (for example, as the resident of a monitored unit), we generally process it on their behalf to deliver the monitoring service. Questions about that data are usually best directed to your property manager, though you can also contact us using the details in Section 12.

2. Information We Collect

Account information. When an account is created, we collect your name, email address, phone number, and a securely stored password. We also keep basic records such as your role and account activity.

Unit and resident information. Account Users may provide details about the units they manage, including unit address and — where they choose to — a resident's name, email, and phone number. This is used to route alerts and support the monitoring service.

Device and sensor data. The Service works with FireAvert safety devices (such as stove-shutoff units, smoke-alarm sensors, and leak sensors). We collect the events and status these devices report. For example, an alarm, a leak detection, a shutoff, or a device going offline along with related timestamps. This information helps us notify the right people and improve safety insights.

Communications. If you contact us or submit feedback through the Service, we keep the information you provide so we can respond.

Information collected automatically. Like most online services, we automatically collect certain technical information such as browser type, operating system, device information, and how you interact with the Service.

3. How We Use Your Information

We collect data for the following purposes:

  • To analyze website traffic and usage through Google Analytics 4.
  • To improve our Website's content, design, and user experience.
  • To respond to inquiries and provide customer support.
  • To comply with legal obligations and protect against fraud or security risks.

4. Google Analytics and Third-Party Tracking

We use Google Analytics 4 (GA4) to track and analyze Website traffic. Google Analytics may collect information about:

  • Your IP address.
  • The pages you visit and how long you stay.
  • Your location, device, and browser type.

Google may use cookies and other tracking technologies to provide these services. We follow Google Analytics' default data retention policy, which currently retains user-level and event-level data for 14 months.

For more information on how Google collects and processes data, visit: Google's Privacy Policy.

Opt-Out: You can opt-out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us improve user experience. You can control or disable cookies via your browser settings. However, disabling cookies may limit some functionalities of our Website.

6. How We Share Your Information

We do not sell, trade, or rent personal information. However, we may share data with:

  • Google Analytics and other third-party analytics providers.
  • Service providers who help operate our Website.
  • Law enforcement or legal authorities when required by law.

7. Your Rights and Choices

You may have the right to:

  • Access, update, or delete your personal data.
  • Opt out of certain tracking technologies.
  • Withdraw consent for data collection.

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA).

For requests, please contact us at: support@fireavert.com

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Data Security

We implement security measures to protect your data. However, no method of data transmission over the internet is 100% secure. Use the Website at your own risk.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Effective Date."

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@fireavert.com

By using our Website, you acknowledge that you have read and understand this Privacy Policy.