Rental Cancellation & Return Policy

You can cancel your FireAvert subscription at any time, no questions asked.

How to Cancel Your Rental

Step 1) Email prosupport@fireavert.com stating your desire to cancel.

Step 2) FireAvert will suspend your account

Returning Rented Equipment

Now that you have cancelled:

• You have 30 days from your cancellation date to return equipment.
• We’ll email you a prepaid shipping label and return instructions. Hardware must be returned in working condition
• Your membership will be deleted once the equipment is received.
• If the equipment is not returned within 30 days, or is returned in non-working condition, then appropriate fees (per fee schedule below) will be applied and your membership will be deleted.
  

Return Requirements & Fee Schedule

Electric Device Returns must include:

• FireAvert Auto Stove Shutoff device
• MerryIoT Gateway Hub (and all associated cables/plugs)

Gas Device Returns must include:

• FireAvert Auto Stove Shutoff device
• Solenoid
• All Tubes and connectors
• MerryIoT Gateway Hub (and all associated cables/plugs)

Hardware Condition:

• All equipment must be functional
• Normal wear and tear is acceptable
• Damaged/non-functional equipment may result in a fee (see below)
  

Fee Schedule:

Questions?

For questions or concerns contact us at prosupport@fireavert.com

See our full terms and conditions for more information